Terms & Conditions

IMPORTANT - THESE TERMS AND CONDITIONS ("TERMS") APPLY TO ALL GUESTS PARTICIPATING IN A LAND ROVER EXPERIENCE ("EXPERIENCE") WITH LR DRIVING LTD T/A LAND ROVER EXPERIENCE LONDON. BY BOOKING THIS EVENT YOU AGREE TO BE BOUND BY THE TERMS SO PLEASE ENSURE THAT YOU READ THEM CAREFULLY.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 We are LR Driving Ltd t/a Land Rover Experience London a company registered in England with company number 04126083 and whose registered office address is at Biddlestone, Llangarron, Ross on Wye, Herefordshire HR9 6NT.

1.2 You can contact us by telephoning us on 01989 770932 or emailing us at london@landroverexperience.com

1.3 If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your booking.

2 OUR CONTRACT WITH YOU

2.1 Our acceptance of your booking will take place when we email you a booking confirmation, at which point a contract will come into existence between you and us. The terms of that contract are the Terms set out here together with the terms of your booking confirmation.

2.2 If we are unable to accept your booking, we will inform you of this and will not charge you for the Experience. This might be because the Experience is unavailable, because we have identified an error in the price or description of the Experience or because we are unable to meet your specified requirements.

2.3 We will assign a booking reference to your booking and tell you what that is when we send you your booking confirmation. It will help us if you can tell us that booking reference whenever you contact us about your booking.

2.4 These Terms apply solely for the provision of Experiences by us in the UK and take precedence over any other terms and conditions in relation to our provision of and your booking of an Experience.

3 EXPERIENCES

You must ensure that prior to attending or taking part in an Experience you have read carefully and can comply with the (i) pre-conditions and (ii) general terms set out at the end of these Terms.

4 CHANGES TO BOOKINGS

4.1 If you wish to make a change to a booking you have made please contact us. We will let you know if the change is possible and, if it is possible, we will let you know whether this causes any change to the price or timing of the Experience or anything else which may be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6 - 'Your rights to cancel the booking').

4.2 We may make minor changes to your booking:

4.2.1 to reflect changes in relevant laws and regulatory requirements; and

4.2.2 to implement minor technical adjustments and improvements, for example to address a security threat.

4.3 We may also make changes to the Experience itself or these Terms but if we do so we will notify you and you may then contact us to cancel your booking before the changes take effect and receive a refund for any monies paid to date, provided that you have not already attended or taken part in the Experience.

4.4 Where we agree to make any changes to your booking, the Experience or these Terms the amended booking, Experience or Terms will supersede any previous booking, Experience or Terms.

4.5 We reserve the right to cancel the Experience due to adverse Weather where safety of our staff and guests would be compromised. Should this be necessary we would offer an alternative date to re-arrange the experience.

5 SUPPLY OF EXPERIENCE

5.1 We will provide the Experience to you at the date and time and at the Land Rover Experience London centre specified in your booking confirmation.

5.2 Where the Experience booked is purchased through a voucher, the booking must be attended within twelve (12) months of the original voucher purchase date. The Experience Voucher can only be redeemed at Land Rover Experience London.

6 YOUR RIGHTS TO CANCEL THE BOOKING

6.1 Cancelling the booking because of something we have done or are going to do. You may cancel the booking for any of the reasons set out below and where you do so the contract between us will end immediately and we will refund you in full for the relevant Experience:

6.1.1 we have told you about an upcoming change to the Experience or these Terms which you do not agree to (see clause 4.3 above);

6.1.2 we have told you about an error in the price or description of the Experience you have booked and you do not wish to proceed;

6.1.3 there is a risk that we cannot provide the Experience or part of the Experience in accordance with your booking because of events beyond our control;

6.1.4 we have suspended provision of the Experience for technical reasons or we notify you that we are going to suspend the Experience, in each case for a period of more than four (4) weeks;

or

6.1.5 you have a legal right to cancel because of something we have done wrong.

6.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within fourteen (14) days from the date of the booking confirmation and receive a full refund.

6.3 When you don't have the right to change your mind. You do not have a right to change your mind in respect of a booking once you have attended or taken part in the relevant Experience, even if the cancellation period is still running.

6.4 Cancelling the booking where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still cancel the booking before it is completed. The contract between us is completed once you have attended and participated in the Experience and have paid us for that Experience

in full. If you want to cancel your booking before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. Our contract will end immediately.

6.5 To cancel your booking with us, please contact customer services using the number or email address specified on your booking confirmation. You will need to provide your name, booking reference and details of the booking.

7 REFUNDS

7.1 If you decide to cancel the booking:

7.1.1 Within fourteen (14) days from the date of your booking confirmation in accordance with clause 6.2, we will refund you the full price paid for the Experience;

7.1.2 twenty eight (28) days or more prior to the Experience, we will refund you the price paid for the booking by the method you used for payment, however, we may deduct any sums, including expenses, which have already been paid by us or our suppliers in relation to the Experience and which are non-refundable; or

7.1.3 less than twenty eight (28) days prior to the Experience, you will be charged the total price for the Experience.

7.2 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind your refund will be made within fourteen (14) days of you telling us that you have changed your mind.

8 OUR RIGHTS TO CANCEL THE BOOKING

8.1 We may cancel a booking at any time by writing to you if:

8.1.1 you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due;

8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with the Experience; or

8.1.3 we are unable, for reasons beyond our control, to fulfil your booking and provide you with the relevant Experience.

8.2 If we cancel a booking in any of the situations set out in clause 8.1 above, we will refund any money you have paid in advance.

8.3 We reserve the right to cancel the Experience due to adverse Weather where safety of our staff and guests would be compromised. Should this be necessary we would offer an alternative date to re-arrange the experience.

9 IF THERE IS A PROBLEM WITH THE EXPERIENCE

9.1 If you have any questions or complaints about your booking, an Experience or these Terms, please contact us. You can telephone or email us using the number or email address specified on your booking confirmation.

9.2 We are under a legal duty to provide you with a service that is in conformity with this contract. See the box below for a summary of your key legal rights in relation to our provision of the Experience. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website https://www.citizensadvice.org... or call Adviceline: 03444 111 444. Where you are purchasing a service, such as an Experience, the Consumer Rights Act 2015 says:

· you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

· if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

· if you haven't agreed a time beforehand, it must be carried out within a reasonable time.

10 PRICE AND PAYMENT

10.1 The price of the Experience (which includes VAT) will be the price indicated on the order pages when you made your booking. We take all reasonable care to ensure that the prices advised to you are correct, however, please see clause 10.2 for what happens if we discover an error in the price of any Experience.

10.2 It is always possible that despite our best efforts some of the Experiences we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the Experience's correct price at the date of your booking confirmation is less than our stated price at the date of your booking confirmation, we will charge the lower amount. If the correct price at the date of your booking confirmation is higher than the price stated to you, we will contact you for your instructions before we accept your booking.

10.3 We accept payment by:

10.3.1 Visa, Mastercard or American Express

10.4 All payments must be made in full at the time of booking.

11 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Experience.

11.3 Your safety is our highest priority but you acknowledge that some of the Experiences, particularly any off-road or track driving experiences, involve inherent risks of damage to both you and your property. By participating in such Experiences you agree that you accept that you share in the responsibility to maintain your own safety and that of others and of property by your own actions or conduct.

11.4 We shall in no circumstances be liable to you to the extent any liability arises due to your non-compliance with these Terms.

11.5 Except as set out in this clause 11, we shall not be liable to you whether in contract, tort (including negligence) or otherwise for any direct loss or damage including financial loss, or loss of contracts or goodwill (save that we will be liable for any damage or loss to your tangible property which is directly caused by our wilful misconduct) or for any indirect, special or consequential loss or damage.

12 OTHER IMPORTANT TERMS

12.1 We may transfer our rights and obligations under these Terms to another organisation.

12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

12.4 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Experience, we can still require you to make the payment at a later date.

12.6 These Terms are governed by English law and you can bring legal proceedings in respect of the services we provide you with under them in the English courts.

12.7 For groups larger than 3 guests, the booking cannot be made online and needs to be done by contacting Land Rover Experience London directly.